Shipping policy

Shipping Policy

Where we deliver

We currently ship anywhere in South Africa. We don't offer international shipping at this time.

Delivery cost

Delivery is free on every order, no minimum spend required.

Dispatch and delivery times

Orders placed before 12pm on a business day are dispatched the same day from Cape Town; orders placed after 12pm or on a weekend/public holiday go out the next business day. Once dispatched, delivery via Aramex courier typically takes 2–6 business days, depending on your location. Major metros are usually on the faster end of that range; outlying areas can take a little longer.

Tracking

Every order ships with Aramex tracking. You'll receive a tracking number by email as soon as your order leaves us, so you can follow it the whole way.

Address accuracy

Please double-check your delivery address at checkout — we ship to the address you provide, and we're not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you spot a mistake, contact us as soon as possible after ordering and we'll try to correct it before dispatch.

Lost or damaged in transit

If your order doesn't arrive within the expected window, or arrives damaged, contact us at magbagza@gmail.com or WhatsApp 064 655 8434 with your order number. We'll track it down with Aramex and replace or refund the order if it's confirmed lost or arrived damaged.

Questions

WhatsApp us on 064 655 8434 or email magbagza@gmail.com — we're a small, real team and we actually reply.